Process a Return Order

Return Orders can be processed from the Returns Hub, or directly from the Return Order itself.

Return Orders can only be processed when they have the Created status.

From the Return Order

1. Locate the Return Order in the Returns Hub, then click the blue Order number.

The Return will open for review.

2. Click the Process button in the Orders toolbar.

3. Click Yes in the Process Order window to begin processing the Return Order.

4. Click OK to close the Process Order confirmation window after processing has completed.

When processing has completed, the Return Order status updates to Ready to Receive and Auto Receive becomes available.

From the Returns Hub

1. Check the box for the Return Order, then click Process in the Orders tab toolbar.

When selecting multiple Return Orders for processing, the Process button will only process orders with the Created status.

2. Click the Yes button in the Process Order? window to complete processing.

3. Click the OK button to close the Process Order confirmation window after processing has completed.

When processing has completed, the Return Order status updates to Ready to Receive and Auto Receive becomes available.

Last Updated:

08/12/2025